Generally, orders take
7 to 10 business days for delivery. You may also select UPS 3
Day Select, 2nd Day Air, or Next Day delivery in extra cost. You
may select the shipping option you prefer at checkout.
For Hawaii,
Alaska, and Puerto Rico, delivery options are 2nd Day Air and Next Day
only. Please also note that personalized items require extra processing
time, which varies and is stated for individual products. For example,
cameras require 5 days for personalization before shipping.
On the other hand, napkins, candy, and matchbooks require a full 10
business days for personalization before shipping.
All
non-personalized orders ship within 3 business days. Personalized items
will take about 7-10 days.
All chocolate
items ship in insulated packages containing ice packs. Between June 1
and September 30, all chocolate MUST SHIP UPS 3 Day Select
(unless delivery location requires quicker option, i.e. Hawaii, Alaska,
and Puerto Rico).
PLEASE NOTE:
We strongly suggest rush shipping on all chocolate at any time of year,
to ensure delivery within one business week. Chocolates that sit on UPS
trucks over the weekend have a tendency to melt. Rush shipping reduces
this melting risk.
Merchandise cannot
be shipped to an APO or FPO address via our usual couriers. We
will ship to such addresses using U.S. Postal Service Registered Mail.
Mail addressed to military post offices overseas is subject to certain
conditions or restrictions of mailing regarding content, preparation,
and handling. Please consult your local postal office for more
information.
We reserve the right to limit the amount that can be shipped via the US
Postal Service. For more information, please refer to the APO/FPO and
Post Office boxes.
Estimated Delivery
Time:
Your order's Total Delivery Time = (Time to Process Order) + (Time in
Transit) The table below details the average delivery times based on
your preferred method of shipping and our west coast warehouse.
Please add an additional 4 business days for personalized items.
In most cases your items will be personalized during the processing
days.
|
Shipping
|
Time in
Process
(business days) |
+ |
Time in
Transit
(business days) |
= |
Total
Delivery Time
(business days) |
|
Next Day Air |
1 - 5 |
+ |
1 |
= |
2-7 |
|
2nd Day Air
|
1 - 5 |
+ |
2 |
= |
3-8 |
|
3rd Day Air |
1 - 5 |
+ |
3 |
= |
4-9 |
|
Standard
Ground |
1 - 5 |
+ |
3-7 |
= |
4-15 |
Time in Process consists of processing orders from the paper trail
through the packing process. Your package is given the utmost care and
urgency in shipping. We know your wedding is right around the
corner. We do our best to ship your products out to you in a
timely manner.
Most of our items carry a
30 day satisfaction guarantee. Please read our return policy:
Return
policy
Our products are 100% satisfaction guaranteed for 30 days
from the date of original purchased*. Otherwise the merchandise
will refused. If you are not completely satisfied with your order,
simply follow these easy three steps and we will promptly send you a
refund:
1. Send an email to info@theweddingcastle.com for Return Merchandise
Authorization number (RMA #) and for the correct return address (some
items are directly sent back to the manufacturer).
2. Repack the item(s) in the original packaging. Please include a
copy of the original packing slip.
3. Send your purchase back to the authorized address by any method you
wish.
Upon receipt of your RMA request, we will issue you a valid RMA # which
must be on the shipping label or your package will be refused.
Shipping charges are at your expense. Please make sure you return your
merchandise by a traceable method (a tracking number) as we are not
responsible for lost packages. All returns must be in new
condition (as we sent) and complete with all original packaging.
Shipping charges will not be refunded and
return shipping is the customers responsibility unless the return is due
to our error. Returned items will be charged a 20%
restocking fee, plus outbound and inbound shipping.
* No returns on personalized items, film products (cameras), opened
software, or opened candy.
No Returns will be accepted without a return authorization. Please
contact us for a return authorization.
